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Metrics That Matter Most to MSPs

Posted by Len April on Mar 1, 2016 11:00:20 AM

VMSA Live 2016 was an exciting and educational whirlwind of information. Not only did we thoroughly enjoy participating in the event, we took away a lot of valuable insights. For me, with my focus on the importance of relationships between MSPs and their staffing partners, Jim Coughlin’s discussion about the metrics that matter most to MSPs struck a chord. Jim is the creative director for VMS Accelerators. We in the industry know how critical measuring performance is to the success of a program. Yet, we also find ourselves faced with daunting lists of SLAs and KPIs -- the kind that seem to require superhuman achievements.

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Tags: key performance indicators, msp program management, MSP/VMS, staffing industry, staffing metrics, VMSALive2016

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