As Staffing Industry Analysts reported, last year “companies processed $82.4 billion U.S. dollars (USD) in spend associated with the human cloud on a global basis.” Today’s business environment is defined by the fluidity of globalization. In a short span of time, technology has eroded many of the barriers -- physical and social -- that have separated people throughout the ages. We’ve entered a new era of work where our tools, processes and people function in “the cloud.” Rigid structures and[...]
VMSA Live 2016 was an exciting and educational whirlwind of information. Not only did we thoroughly enjoy participating in the event, we took away a lot of valuable insights. For me, with my focus on the importance of relationships between MSPs and their staffing partners, Jim Coughlin’s discussion about the metrics that matter most to MSPs struck a chord. Jim is the creative director for VMS Accelerators. We in the industry know how critical measuring performance is to the success of a program. Yet, we also find ourselves faced with daunting lists of SLAs and KPIs -- the kind that seem to require superhuman achievements.