Crowdstaffing has earned the prestigious 2019 Rising Star & Premium Usability Awards from FinancesOnline, a popular B2B software review platform. This recognition is given out annually to products[...]
May 13, 2019Read More
You’ve worked hard to build an MSP/VMS program that clients rate well. It’s a good program. Now it’s time to go for great.
What constitutes “good”?
You offer knowledge and proficiency – the range of skills and services clients expect when they look to your MSP/VMS program for assistance. You have a solid understanding of industry best practices in terms of ethics, impartiality, understanding pertinent compliance necessities, maintaining client confidentiality and data security.
Your MSP/VMS program is doing a good job if you’re meeting client expectations for service levels and candidate qualifications – the key scorecard metrics important to them. And you’re communicating clearly and consistently with your staffing suppliers, so they can respond quickly and effectively to client hiring needs.
But what constitutes “great”?
A great MSP/VMS program endeavors to consistently achieve superior scorecard metrics in every area. Program goals reach far higher than basic expectations.
For program staff, that means continuous improvement that makes the team more valuable to your program, your suppliers and your clients. That might include concentrating on improving processes, finding and implementing the right vendor management system and other tools, participating in continuing education, perhaps even becoming formally accredited to reinforce and promote your program’s extra value.
Great program managers are constantly working to raise the bar for their program, in order to maximize client benefit. That means making the most strategic use of vendor management tools that streamline workflow and return the greatest visibility into results, always with an eye on tailoring for each client. Automation is good, but not if it pigeonholes client needs or fails to allow for individual variation.
A great MSP/VMS program is a full-service working partner, not simply a contingent staffing clearinghouse. That’s a role that is both deeper and broader. Achieving greatness requires building stronger relationships with clients, but it also requires suppliers to seek deeper understanding of individual candidate capabilities, to uncover the right talent with the right fit.
What specifics can you implement to grow from good to great?
Work with hiring managers to develop smooth, efficient work processes. Assist with internal training, if necessary, to secure positive, committed participation in the MSP/VMS program. Training should include guidance that helps each client effectively integrate and manage an increasingly varied workforce that includes permanent employees, contingent workers, freelance or independent contractors. A diverse mix is the new norm for companies looking for greater productivity more cost-effectively.
Ensure vendor management systems offer enough flexibility to accurately categorize positions or roles, so that the most appropriate suppliers are called into action and that only the most appropriate candidates are presented to clients. This is particularly important in crossover areas, where positions require both creative and technical skills.
Program managers can develop a great working relationship with vendors by:
Going from good to great is a process in itself. You’re becoming a working partner that both clients and suppliers can trust implicitly and count on to help them grow. That’s essential because, in the end, your program’s success depends on the success of your clients and your suppliers.
Having effective suppliers are critical to your clients success. Learn about a new innovative recruiting model you may want to add to your list of suppliers.
When the focus is on improvement, you create a network of allies working toward a common goal of providing top-of-the-line talent for every position, every time. Great relationships like that are built on confidence as well as competence, and taking the time to cultivate those enhanced relationships is a hallmark of a great MSP/VMS program.