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These Are the 3 Biggest Trends in Workforce Innovation

Keeping up with the changing world requires constant innovation — and this includes hiring. Evolving technology, the shifting generational makeup of the workforce, and a candidate-centric market[...]

February 18, 2020

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How to go from Good to Great in your MSP/VMS Program

You’ve worked hard to build an MSP/VMS program that clients rate well. It’s a good program. Now it’s time to go for great.

What constitutes “good”?

You offer knowledge and proficiency – the range of skills and services clients expect when they look to your MSP/VMS program for assistance. You have a solid understanding of industry best practices in terms of ethics, impartiality, understanding pertinent compliance necessities, maintaining client confidentiality and data security.

Your MSP/VMS program is doing a good job if you’re meeting client expectations for service levels and candidate qualifications – the key scorecard metrics important to them. And you’re communicating clearly and consistently with your staffing suppliers, so they can respond quickly and effectively to client hiring needs.

But what constitutes “great”?

A great MSP/VMS program endeavors to consistently achieve superior scorecard metrics in every area. Program goals reach far higher than basic expectations.

For program staff, that means continuous improvement that makes the team more valuable to your program, your suppliers and your clients. That might include concentrating on improving processes, finding and implementing the right vendor management system and other tools, participating in continuing education, perhaps even becoming formally accredited to reinforce and promote your program’s extra value.

Great program managers are constantly working to raise the bar for their program, in order to maximize client benefit. That means making the most strategic use of vendor management tools that streamline workflow and return the greatest visibility into results, always with an eye on tailoring for each client. Automation is good, but not if it pigeonholes client needs or fails to allow for individual variation.

A great MSP/VMS program is a full-service working partner, not simply a contingent staffing clearinghouse. That’s a role that is both deeper and broader. Achieving greatness requires building stronger relationships with clients, but it also requires suppliers to seek deeper understanding of individual candidate capabilities, to uncover the right talent with the right fit.

What specifics can you implement to grow from good to great?

Work with hiring managers to develop smooth, efficient work processes. Assist with internal training, if necessary, to secure positive, committed participation in the MSP/VMS program. Training should include guidance that helps each client effectively integrate and manage an increasingly varied workforce that includes permanent employees, contingent workers, freelance or independent contractors. A diverse mix is the new norm for companies looking for greater productivity more cost-effectively.

Ensure vendor management systems offer enough flexibility to accurately categorize positions or roles, so that the most appropriate suppliers are called into action and that only the most appropriate candidates are presented to clients. This is particularly important in crossover areas, where positions require both creative and technical skills.

Program managers can develop a great working relationship with vendors by:

  • Inviting top-flight niche suppliers into your program, to expand diversity and better serve clients with highly-specific hiring needs.
  • Making sure to communicate intangibles that are important to find top talent, not just fill positions.
  • Serving as a liaison to ensure suppliers fully understand each client’s overall business goals as well as departmental hiring requirements.
  • Ensuring suppliers receive timely, detailed feedback about every aspect of their work.  
  • Consciously working to identify their concerns and working to allay them.

Going from good to great is a process in itself. You’re becoming a working partner that both clients and suppliers can trust implicitly and count on to help them grow. That’s essential because, in the end, your program’s success depends on the success of your clients and your suppliers. 

Having effective suppliers are critical to your clients success. Learn about a new innovative recruiting model you may want to add to your list of suppliers. 

The Takeaway

When the focus is on improvement, you create a network of allies working toward a common goal of providing top-of-the-line talent for every position, every time. Great relationships like that are built on confidence as well as competence, and taking the time to cultivate those enhanced relationships is a hallmark of a great MSP/VMS program. 

Sunil Bagai
Sunil Bagai
Sunil is a Silicon Valley entrepreneur, thought leader and influencer who is transforming the way companies think about and acquire talent. Blending vision, technology and business skills honed in the most innovative corporate environments, he has launched a new model for recruitment called Crowdstaffing which is being tapped successfully top global brands. Sunil is passionate about building a company that provides value to the complete staffing ecosystem including clients, candidates and recruiters.
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