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Croatian President’s World Cup Appearance Exemplifies Leadership Excellence

Posted by Sunil Bagai on Jul 19, 2018 11:00:00 AM

No matter where you get your news, it’s obvious that we’re in the throes of a leadership crisis -- or three or five. President Trump’s head-scratching “surrender summit” in Helsinki with Russian President Vladimir Putin sent shockwaves across the globe. Meanwhile, British Prime Minister Theresa May faced her biggest political setback as David Davis, the key Brexit negotiator, abruptly resigned because he could no longer, in good faith, go along with the exit strategy. And of course, Uber continues to hemorrhage leaders in the wake of scandals, this time HR chief Liane Hornsey. Despite all these collapses, beacons of hope inevitably emerge. Croatian President Kolinda Grabar-Kitarović’s presence at the World Cup exemplified the qualities of genuine leadership. And I think she’s a timely reminder of how management can shine as a guiding force in business.

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Tags: Leadership, contingent workforce leadership, business strategy

Classifying Independent Contractors Is Now More About Control than Contracts

Posted by Casey Enstrom on Jul 17, 2018 11:00:00 AM

The issue of misclassifying employees as independent contractors is nothing new. And yet, government agencies keep finding new ways to enforce legislation against companies that attempt to circumvent rules that deny the IRS its due. Microsoft, FedEx, and Uber have all provided our industry cautionary tales. But the California Supreme Court’s precedent-shattering ruling on IC classification just upped the ante. So I think it’s time we explored the issue and discussed how MSPs could be leveraged to prevent future problems.

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Tags: Independent Contractors, Employer Misclassification, freelancers

Delta's Customer Experience Investment: An Example Staffing Should Follow to Fly Higher

Posted by Sunil Bagai on Jul 12, 2018 12:46:26 PM

More than retailers, restaurants, or hotels, don’t airlines best illustrate the way businesses treat clients? In very few industries do we consistently see such glaring examples of customer care (or abuse). Quality in-flight experiences generate crazy levels of loyalty among travelers. Yet, the news is also packed with stories of air carriers eliminating seats, meals, and conveniences while hiking ticket prices or charging exorbitant fees for services that were traditionally free -- like checking a bag. The root of all service problems generally boils down to this: the company is doing what’s easiest for itself, not its consumers. There’s no difference with tales of candidate experience tragedies. Interestingly, Delta just went the opposite way to raise the bar for its competitors. And I think workforce solutions providers can learn a lot from this lesson.

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Tags: Technology, candidate experience, Staffing Platform

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